Shipping Policy

Last Updated: [DATE]

Thank you for shopping with Elly Chou.

We are committed to carefully preparing and packaging every order with attention and care.

Processing Time

Orders are typically processed within 2–5 business days.

During collection launches, holidays, or promotional periods, processing times may be extended.

Shipping Rates

We offer complimentary standard shipping on U.S. orders over $120.

Shipping rates for orders below the free shipping threshold will be calculated at checkout.

Estimated Delivery Times

United States:

• Standard Shipping: 3–7 business days

Please note that delivery times are estimates and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

Lost or Delayed Packages

Elly Chou is not responsible for shipping delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.

If your package appears lost, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Elly Chou is not responsible for orders shipped to incorrect addresses provided by the customer.