Returns & Exchanges

We want you to love your ELLY CHOU piece.

If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of delivery.

To be eligible, items must be returned in unworn, unused, and original condition, with all original packaging included.

Please contact us at hello@ellychou.com within 14 days of receiving your order before sending anything back.

Please include your order number, full name, email address associated with the order, and a brief reason for your return or exchange.

Returns

Return shipping costs, as well as any additional duties or taxes, are the responsibility of the customer.

Returned items are shipped at the customer’s own risk. ELLY CHOU is not responsible for items that are lost, damaged, or broken during return transit.

Once your return is received and inspected, approved refunds will be issued to the original payment method used at checkout.

Please allow up to 14 business days after we receive your return for the refund to be processed.

Original shipping charges are non-refundable.

Exchanges

If you would like to exchange an item for a different size or style, please contact us within 14 days of delivery.

Exchanges are subject to product availability. Items must be unworn, unused, and returned in original condition with all original packaging.

Customers are responsible for return shipping costs associated with exchanges.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at hello@ellychou.com within 7 days of delivery.

Please include your order number and clear photos of the item and packaging, and we will work with you to make it right.

How to Start a Return or Exchange

Please email hello@ellychou.com with your order number and reason for the return or exchange.

Please do not send any items back without contacting us first.